Saturday, June 29, 2013

Walk-In For IT Helpdesk – Technical Service Representative On 1st, 2nd, 3rd, 4th, 5th & 6th July 2013 @ Bangalore & Hyderabad

Job Summary
  • Company : IBM India Pvt. Limited
  • Industry: BPO / Call Centre / ITES
  • Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
  • Role: Associate/Senior Associate -(Technical)
  • Education : Bachelor’s Degree/ Diploma
  • Experience : 0 – 4 Years
  • Location : Bangalore, Hyderabad
  • Website : www.ibm.com
  • JOINING LOCATION: Bangalore/Hyderabad
About IBM
  • IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IT Helpdesk – Technical Service Representative

Job Description :
  • Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. 
  • The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem
  • Ability to Identify Opportunity & Implement Process Improvements
  • Has technical experience and skills in the areas of problem determination, creativity and analysis.
  • Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills :
  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • Browser Support – Internet Explorer
  • Strong computer skills required
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Excellent oral and written communication skills.
  • Excellent customer service orientation
  • Neutral accent
Desired Skills :
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client – Outlook, Notes etc..
  • Skilled in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion :
  • Bachelor’s Degree/ Diploma
  • Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information :
  • Working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported.
MANDATORY DOCUMENTS TO BE CARRIED :
  1. Original photo id proof ( Pan card, Voters Id card or Passport)
  2. Hard copy of this call letter
  3. Updated resume
DETAILS OF THE INTERVIEW :
  • Date & Time of Interview : 1st, 2nd, 3rd, 4th, 5th July 2013 between 12pm to 4pm
Venue details:

1.BANGALORE:
  • IBM India Pvt. Ltd, EGL D Block, Behind Dell, Koramangala Inner Ring Road, Bangalore 
Or
  • IBM India Pvt. Ltd, G1, Ground Floor, Manyatta Tech Park, Hebbal Outer Ring Road, Bangalore
2.HYDERABAD:
  • IBM India Pvt. Ltd, 3 B, MindSpace, HI-Tech City, Madhapur, Hyderabad
ON SATURDAY 6TH JULY 2013 BETWEEN :- 10AM TO 1PM
  • IBM India Pvt. Ltd, G1, Ground Floor, Manyatta Tech Park, Hebbal Outer Ring Road, Bangalore
Or
  • IBM India Pvt. Ltd, SA1, Ground Floor, Opp to Jalbhavan, Banerghatta Road, Bangalore
Or
  • IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad
Contact Person- Deepak Kumar A

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